Once you have chosen the goods that you require and bought them we will send you a confirmation e-mail.

From this point onwards orders cannot be cancelled, and we will do our utmost to despatch the goods ordered as quickly as possible. However in some instances we may not have the required stock levels to complete your order. If this is the case then we will e-mail you to let you know which items have gone onto back order. We will despatch all of the items that are in stock, and you will only pay for these items and the associated carriage charge. Back ordered items would be sent onto you as soon as we receive them, with payment being made at the time of despatch. All UK back ordered goods will be delivered carriage free. If however you feel that you cannot wait for any back ordered goods, then upon receipt of our e-mail you may reply to it cancelling all back orders, however this must be done within forty-eight (48) hours.

Before confirming your order you will be advised of the total cost of goods and its associated carriage charges. Once you have accepted this you will incur no further costs. Guildford Marine does however reserve the right to alter prices without prior notice.

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Such errors are unintentional and we reserve the right to amend them without prior notice. We disclaim to the fullest extent permitted by law, all warranties, conditions and representations concerning the information on this site.

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Our payment system utilises Molten Gold's e-commerce Secure Socket Layer (SSL) with 128 bit encryption, making it virtually impossible for any unauthorised parties to gain access to any information that you send to us. MoltenGold Ltd. provide Thawte certificated SSL services to give you complete peace of mind when shopping on GuildfordMarine.com. All personal information that we receive will be kept strictly confidential.

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If you are ordering goods for delivery outside of the European Union you will not have to pay VAT and this will be clearly displayed in the shopping basket

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Guildford Marine will only send personally identifiable information about you to other companies or people when:

• We have your consent to share the information;
• We need to share your information to provide the product or service you have requested;
• We need to send the information to companies who work on behalf of Guildford Marine to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.);
• We respond to subpoenas, court orders or legal process;

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We will also accept returns for unwanted goods provided that they are in a new and unused condition. In this situation we will give you a full refund for the item, however we will be unable to credit any costs incurred for carriage.

To return any goods you must email us within fourteen (14) days of receipt of the order, with your name and address and the item(s) being returned. All goods should be well packed, as we cannot accept responsibility for goods damaged during transit. With each return, you should also include a note giving your name, address, a list of the items returned and a brief description of why you are returning them. All returns should be sent to the following address:

Guildford Marine,
Returns Dept.
13 Manor Way,
Old Woking,
Surrey,
GU22 9JX
United Kingdom

If you wish to contact us in person then you may call +44 (0) 1483 756909 between the hours of 9:00am and 5:30pm GMT Tuesdays to Saturdays.

This returns policy does not affect your statutory rights.

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For any order that involves a restricted item, postage will be charged at the courier rate, and the whole order will be delivered by courier.

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